Best Customer Experience Award

This award is open to any business that can demonstrate their focus on customer services.  Mystery shoppers will look at all aspects of the service provided in terms of staff interaction and the range of services on offer as appropriate to the needs of customers.  The mystery shopper will pay particular attention to:

  • The initial impact of the business
  • How the staff interact with customers and enhance the customer experiences
  • How the business exceeds customers’ expectations
  • How the service provided delight the customer

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